Welcome to our FAQ's <3

Orders & Payments:

Can I cancel my order? Unfortunately once your order is placed, we are unable to cancel your order. 

Can I make an amendment to my order? Please email us at hellobyelloise@gmail.com within an hour of placing your order to ensure we have time to update the postal address or other information you require changing. 

Can I collect my items from your warehouse? You are unable to collect from our warehouse however, if you contact us on 0499 016 237 we can arrange BRISBANE ONLY drop off. 

Returns, Exchanges & Refunds:

Please view our 'Policies' at the footer of our website to view all information regarding Returns, Exchanges and Refunds.